Terms of Service

1. Agreement and eligibility

These Terms of Service (the “Terms”) form a binding agreement between you and Mathieu Mafille, a Swiss sole proprietorship trading as Quoven and registered at Route de Mont-Soleil 16, 2610 Saint-Imier, Switzerland (“Quoven,” “we,” “us”).

By creating an account, subscribing to a paid plan, or otherwise using the Quoven service (the “Service”), you accept these Terms. If you do not accept them, do not use the Service. If you accept them on behalf of an organisation, you represent that you have authority to bind it, and “you” refers to that organisation.

You must be at least 18 years old and legally capable of entering into a binding contract. The Service is offered to consumers and to businesses. If you use it for purposes outside your trade, business, or profession, you are a consumer and benefit from the additional rights described in these Terms and in applicable consumer law.

2. The Service

Quoven turns the public record — social posts, app store reviews, software directories, and similar publicly accessible sources — into sourced dossiers about product ideas. It produces analyses, citations, charts, and exports based on the briefs you submit. The dossiers are decision support, not legal, tax, investment, medical, or professional advice; you are responsible for the decisions you make on the basis of them.

3. Your account

You create an account through our authentication provider Clerk, either with email and password or with a supported single sign-on provider (Google, GitHub, or Apple). You are responsible for keeping your credentials safe and for all activity under your account; notify us at support@quoven.io if you suspect unauthorised access. You must give us accurate information and keep it current. We may suspend or close accounts that use false information, are duplicated to circumvent quotas, or breach these Terms.

4. Plans, billing, and cancellation

Paid plans are billed monthly in advance. All prices are in United States dollars (USD), exclusive of any applicable taxes, which are calculated and collected at checkout based on your country of residence. Payments are processed by Polar Software, Inc.acting as our Merchant of Record: Polar is the seller for tax and payment purposes, issues your invoices, collects and remits VAT and sales tax, and handles refunds and chargebacks. Polar’s terms apply to the payment transaction in addition to these Terms.

Subscriptions renew automatically at the end of each monthly period at the then-current price, unless you cancel before the renewal date. We will let you know in advance of any price change. If a payment fails, Polar retries it according to its schedule; access to paid features may be revoked while payment is past due, and we may downgrade or terminate the account if it remains unresolved.

You can cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period; you keep access to paid features until then, and the plan is not renewed. Because the Service is delivered immediately and on demand, we do not refund fees already billed for the current period, and partial months are not pro-rated — this does not limit the statutory rights described in section 5. We may grant refunds at our discretion in exceptional cases (for example a sustained outage); requests go to support@quoven.io.

5. Right of withdrawal (EU consumers)

If you are a consumer in the European Union, the United Kingdom, or another jurisdiction that grants a statutory right of withdrawal for online purchases of digital services, you ordinarily have 14 days from the day of the contract to withdraw without giving a reason.

The Service is a digital service supplied immediately. When you subscribe to a paid plan, you expressly request that we begin providing the Service immediately and you acknowledge that you lose your right of withdrawal once we begin (Directive 2011/83/EU, art. 16(m), and equivalent national rules); completing your subscription records this consent. If you have not yet used any paid feature and wish to exercise a remaining right of withdrawal, write to support@quoven.io within 14 days of subscribing and we will assess your request in good faith.

6. Acceptable use

You agree not to use the Service for any of the following:

• Anything unlawful, fraudulent, deceptive, defamatory, or that infringes the rights of others.
• Submitting content that is unlawful, hateful, harassing, sexually exploitative of minors, or that you do not have the right to submit.
• Reverse engineering, decompiling, scraping, or otherwise extracting the Service’s source code, models, or training data, except to the extent applicable law permits and these Terms cannot override.
• Probing, scanning, or testing the vulnerability of the Service without prior written permission; bypassing rate limits, quotas, or access controls; or interfering with other users’ use of the Service.
• Sending malicious code, spam, or content that would harm our infrastructure or our users; or creating multiple accounts to circumvent quotas or bans.

We may remove content or suspend or terminate accounts that breach this section, with notice where practical and without notice in serious cases.

7. Content and intellectual property

You retain all rights in the briefs, prompts, and other materials you submit (your “Input”). You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit, and display the Input for the limited purpose of providing the Service to you.

Subject to your compliance with these Terms and any third-party rights in the underlying public sources, the dossiers and exports generated for you (the “Output”) are yours to use for your own purposes, including commercial use; Quoven does not claim ownership of the Output. The Output may include quotations and references to third-party content, which remains the property of its owners; you are responsible for ensuring that any further use you make of it complies with applicable law and the source’s terms.

We may use aggregated and de-identified information about how the Service is used (for example query patterns, error rates, latency, and the relative performance of sources) to operate, secure, and improve the Service. We do not use the content of your Input or Output to train general-purpose AI models. Apart from the Input and the Output, all rights in the Service and its technology — including the Quoven name, logo, interface, source code, designs, and documentation — belong to Mathieu Mafille or our licensors.

8. Availability, third-party services, and changes

We aim to keep the Service available but do not commit to a particular uptime level for any plan unless we sign a separate service level agreement with you. We may release experimental or beta features marked as such; those may be unstable, change without notice, and be removed at any time. The Service relies on third-party providers (listed on our Sub-processors page) and may link to services we do not control; we are not responsible for their content, availability, or practices, and your use of them is governed by their own terms.

We may modify, add, or discontinue parts of the Service. If a change materially reduces functionality on a plan you pay for, we will give you advance notice and, where reasonable, a way to keep using the affected functionality for the remainder of your billing period.

9. Disclaimers and limitation of liability

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, completeness, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any specific result will be obtained. The dossiers are decision support based on public sources at a point in time, not professional advice; you are solely responsible for the decisions and actions you take on the basis of the Output.

To the maximum extent permitted by law:

• Neither party is liable to the other for indirect, incidental, consequential, special, or punitive damages, or for loss of profits, revenue, business opportunities, goodwill, or data, even if advised of the possibility of such damages.
• Our total aggregate liability arising out of or related to the Service or these Terms is limited to the greater of (a) the amounts you paid us for the Service in the twelve (12) months preceding the event giving rise to the claim, and (b) one hundred United States dollars (USD 100).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for gross negligence or wilful misconduct under Swiss law (art. 100(1) of the Swiss Code of Obligations) and statutory rights of consumers.

10. Termination

You may stop using the Service at any time. To delete your account, write to privacy@quoven.io (self-service deletion will be added to the product later). Deleting your account ends these Terms going forward.

We may suspend or terminate your access, with or without notice, if you breach these Terms, if continued access would expose us to legal risk, or if we discontinue the Service. On termination, sections that by their nature should survive (intellectual property, disclaimers, liability, governing law, and the general provisions) continue to apply.

11. Data protection

Our processing of personal data is described in the Privacy Policy. If you are a business and require a data processing agreement for your use of the Service, contact legal@quoven.io and we will arrange one.

12. Governing law and jurisdiction

These Terms are governed by Swiss law, to the exclusion of conflict-of-laws rules and of the United Nations Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction is Saint-Imier, Canton of Bern, Switzerland, subject to the mandatory consumer protection provisions of the consumer’s country of residence.

13. Changes, notices, and general

We may update these Terms from time to time. We will give you reasonable advance notice by email of any material change before it takes effect, and you may cancel your subscription before then if you do not accept it; minor changes, such as clarifications, may take effect immediately. The Last updated date at the top of this page always reflects the current version.

These Terms, together with the Privacy Policy, the Cookie Policy, and the Sub-processors page, are the entire agreement between you and Quoven regarding the Service and supersede any prior communications on the same subject. If any provision is held invalid or unenforceable, the rest remain in effect and the invalid provision is replaced with the closest enforceable equivalent. Our failure to enforce a right is not a waiver of it. You may not assign these Terms or your account without our prior written consent; we may assign them in connection with a reorganisation, merger, or sale of the business, with advance notice to you.

We give you notices by email at the address on your account or by an in-product message. You give us notices at legal@quoven.io or by post at the address in our Legal Notice. Questions about these Terms? Write to legal@quoven.io.